Shipping and delivery

Shipping and delivery
We understand that you are anxious to receive your order as soon as possible. At zelova.com we do our best to ensure your parcel is delivered on time and in perfect condition.

Shipping times
Our standard delivery time is between 7 and 14 working days. However, please note that delivery times may vary depending on your location and time of year. During peak periods such as holidays and public holidays, there may be slight delays.
may occur.

Processing orders
Once you've placed your order, we'll get straight to work to ensure it's dispatched as quickly as possible. It can take 24 to 48 hours for your order to be processed and ready for dispatch.

Shipping confirmation

Once you have placed your order, you will receive a confirmation email with the details of your purchase. Once your order is processed and ready for dispatch, we will send you an email with shipping details and a tracking number so you can track your parcel.
Order cancellation or change

Unfortunately, due to the high volume of orders, we are unable to process cancellations or changes to your order. Please check before you place your order (and maybe again):
- The size of each product in your order
- The quantity of each product
- Your address to ensure your order arrives at the correct address If you accidentally ordered the wrong size or item, you can place a new order and return the original order to us for a refund. Please read our returns policy for more information.

Questions about shipping

If you have any questions about shipping or need help tracking your parcel, please feel free to contact us at info@jasirafashion.com. Our customer service team is always ready to help you. We appreciate your patience and understanding and would like to thank you for choosing jasirafashion.com. We look forward to serving you! Thank you for your trust and ordering from jasirafashion.com!