Returns

Returns

Step 1
Make sure to send your item in its original packaging and in undamaged condition. We ask that you wrap the parcel in clear tape, not duct tape.

Step 2

Write your address as the delivery address on a piece of paper and also write our address as the delivery address. If you're returning a parcel, we need to be able to find out who it's from. If you don't, there's a chance that your parcel will be lost by FedEx or DHL or that we won't accept a parcel.

Step 3

Report your return to us via email info@jasirafashion.com, please tell us the reason why you are returning your item. Once you have utilised your return right, upon receipt of the iban data, you will receive your money back within 10 days.
Please note! Please provide us with proof that you have sent the item back to us, this can be a proof of dispatch from DHL/Fedex or a confirmation email from a carrier.

Step 4

Send the parcel via FedEx or DHL. These are the cheapest ways to return. The shipping or pick-up costs are at your own expense. We ask for your understanding of this.
Please note! If the goods arrive damaged, not suitable or not in accordance with our conditions, we are forced to not accept the goods and you are not entitled to your right of return.

If it is a complaint, please always send us pictures. Then we will work with you to see how we can resolve it to your satisfaction.
For more questions, please contact us.